Get in Touch With Us
Got a question about a brand featured on pimediaonline.co.uk, spotted something that needs updating, or want to tell us how your experience with a casino not on Gamstop went? This page covers how to reach the team behind the site and what kind of enquiries we can help with.
How to Get in Touch
Email is the best way to reach us. Send your message to [email protected] and a member of the team will read it personally. We aim to reply within two working days, though this can stretch slightly during busier periods.
Adding a short line about what your message concerns — a review query, a correction, feedback on the site, or something else — helps us route it to the right person and get back to you sooner.
What We Can Help With
- Questions about specific casinos — If you want more detail on a brand listed on our best non Gamstop casinos page, such as how an offer works or what payment methods are supported, ask and we will point you to what we know.
- Corrections and updates — Bonus terms, wagering conditions and site availability change often in this space. If you spot something that looks out of date, let us know and we will look into it.
- Ratings and ranking queries — If you are curious why one casino ranks above another, or want to understand our review process in more depth, we are happy to explain.
- General feedback — Suggestions for topics, formats or comparisons you would find useful are always welcome.
- Enquiries from operators — If you represent a casino brand and want to discuss being featured or reviewed, introduce yourself and outline your offer.
Before You Contact Us: A Few Things Worth Knowing
We are an independent comparison and information site, not a casino operator, and not the customer support desk for any brand listed here. If your enquiry relates to a specific account issue — a deposit, a withdrawal, a bonus dispute or verification — that has to go through the casino's own support channels, since we do not hold account details or have access to player accounts.
We also do not provide legal advice. Casinos not on Gamstop typically operate under licences issued outside the UK, such as Curaçao, and are not part of the UK's self-exclusion scheme. Whether this suits you is a personal decision, and we would rather point you towards clear, factual information than tell you what to do. If you have concerns about your own gambling, mentioning this in your message means we can direct you towards appropriate support resources.
What Happens Once You Email Us
Every message is read by a real person on our editorial team — there is no automated reply standing in for an actual response. We check facts against what is published on the relevant casino's site, review the message against our own research, and reply with a direct answer rather than a generic one.
Response times average around two working days. If your enquiry needs input from more than one person on the team, or touches on something we need to verify first, it may take a little longer, but we will follow up.
Helping Us Keep Things Accurate
Bonus terms, spins offers and site availability at casinos not on Gamstop can shift quickly, and we rely on readers as much as our own checks to keep listings current. If something you experienced at a brand featured on this site didn't match what we published — good or bad — we want to hear about it. Genuine reader input is one of the main ways we keep our reviews and rankings honest.
Thank you for reading this far. Whatever the reason for getting in touch, drop us a line and we will get back to you.